Refund policy

Refund & Returns Policy

Because we sell live bees and food products, we are unable to accept returns or offer refunds for change of mind. This applies to all products, including sale items and gift cards.

Live bees
Live bees are perishable and cannot be returned. Please make sure you are ready to receive and house your bees on arrival. If there's a problem with your bees when they arrive, contact us within 24 hours with photos so we can help.

Food products
For food safety reasons, honey and other food products cannot be returned once they have left our care.

Damaged, faulty or incorrect items
Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, contact us within 48 hours at info@carramarhomestead.com.au with your order number and photos. We'll work with you to make it right, whether that's a replacement or refund.

Nothing in this policy excludes your rights under the Australian Consumer Law.

Contact us
Carramar Homestead
1590 Mill Creek Road, Terreel NSW 2422
info@carramarhomestead.com.au